Refund policy

Returns 

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at ventas@fiaboutique.com with details of the product, defects and proof of purchase.To be eligible for a return (if applicable), your item must be unused and in the same condition that you received it. 

Please do not send your purchase back to the manufacturer. 

*No exceptions will be made for items that you wish to exchange more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ventas@fiaboutique.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded with no exception. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If exchange is accepted you may use your purchase as store credit. 

Gifts Cards 
Gift cards can only be used for purchase and may not be returned, with no exception.